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START - Frequently Asked Questions
START automates most of the processes that you perform manually now. Everything from accepting trades from other system, feeding orders to auction agents, and feeding trades downstream can be automated. Trading desks no longer have to rely on faxing, re-keying data, or maintaining complex spreadsheets. START takes over and lets you focus on your customers and growing your business.
START is a browser-based application which means that each user only needs an Internet browser to run the application. START's software is installed on servers in your firm's data center.

It is important to note that, unlike some other systems out there, START's data is stored in your data center. In other words, the system doesn't have to reach out to Napa Group or anywhere else to access your data. Napa Group will work with your IT staff to deploy START in a way that makes the most sense for you.
Your contract allows for an unlimited number of users and securities. Your only practical limitation is disk space.
Of course it’s safe. START is installed on your firm's intranet, not the Internet. This means the application and all its underlying data are accessible only to privileged users at your firm.

Access to the application, the underlying data, and each screen can be modified via the application to meet your specific needs.
Napa Group is committed to providing the highest levels of support to our clients. We maintain a 24/7 dedicated technical and user support team. At Napa, we're always just a phone call away.
START has been in production for years at the leading dealers in the industry. That means that not only has it been thoroughly tested, but chances are the feature you are looking for is already captured in the system.

If START doesn't come pre-configured with a certain report that you need, you can use the Ad Hoc Query feature to almost instantly get to the data you need. This feature lets a report be added to the system without having to update your software.

If you do happen to want a new feature or report, we’ll work with you to determine what you want and how to best add it to the application.

Some other companies conceal your data, providing you with only a limited interface to generate reports or perform analysis. START gives you all the tools to retrieve the information you need. We’re here to help, or you can even do it without us.
Having developed financial software since 1986, Napa Group is well aware that each firm is slightly different than the next.

START was designed to allow maximum flexibility by providing a series of system settings that can be configured when the application is installed. You can configure things like password settings, provide your firm's logo for reports, and change header and footer disclaimers on reports. All without any programming changes.

Additionally, if the current version of START doesn't track a certain data field that is important to you, we offer customizable fields to capture the information. For example, if you need to track a special property of a security, there is no need to call Napa to add the field. You can add it yourself without any programming changes.
START is licensed, not sold and the pricing model couldn't be simpler. You are charged monthly based on the average position held by your firm in the securities you process with START. For example, if your customers own $10 million of a $30 million deal, you are only charged based on the $10 million.

There are no transaction fees, no per-trade or per-user costs, no data storage fees, and no hidden monthly costs.

The monthly licensing fee includes all regular updates to the application that result from continuous testing and client feedback.

Napa Group also provides proprietary software development and additional consulting services as per our standard contract.
If you have questions, please contact us by phone at (212) 689-9100. Napa Group will gladly arrange for an on-site demo, or provide you with any additional information you may need.
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